- Item
- Promoters (9–10) (%)
- This time
- Empty
- Last time
- Empty
- Change
- Empty
TemplatesSurveys & feedback · NPS survey
Net Promoter Score (NPS) survey
When you ask users how likely they are to recommend you on a 0–10 scale and why, compare the results with last time and decide on improvements
What's inside · Table 2 · Survey 1 · Checklist 3
Preview · a new document starts like this
Net Promoter Score (NPS) survey
- Survey start
- Not set
- Survey end
- Not set
- Assignee
- Not set
- Response goal
- Not set
Publish the survey, send the link, then enter your response goal in Document info.
Survey
Four questions. Collect each score together with the reason.
Net Promoter Score (NPS) survey
How likely are you to recommend us to people around you? *
0 means not at all, 10 means definitely.
Number
What's the main reason for your score?
Long answer
What did you like most?
Short answer
What did you like least?
People can take part once the owner publishes it in the new document.Short answer
Results summary
Subtract the share of detractors (0–6) from the share of promoters (9–10) to get the Net Promoter Score.
| Item | This timeNumber | Last timeNumber | ChangeLabels |
|---|---|---|---|
| Promoters (9–10) (%) | Empty | Empty | Empty |
| Passives (7–8) (%) | Empty | Empty | Empty |
| Detractors (0–6) (%) | Empty | Empty | Empty |
| Net Promoter Score | Empty | Empty | Empty |
- Item
- Passives (7–8) (%)
- This time
- Empty
- Last time
- Empty
- Change
- Empty
- Item
- Detractors (0–6) (%)
- This time
- Empty
- Last time
- Empty
- Change
- Empty
- Item
- Net Promoter Score
- This time
- Empty
- Last time
- Empty
- Change
- Empty
Improvement actions
Improvement actions
- Source
- Survey
- Assignee
- Not set
- Source
- Survey
- Assignee
- Not set
☐
Published the survey.
☐
Entered the result percentages.
☐
Assigned owners to the improvement actions.